O Naturals Return Policy is as follows:

O Naturals takes pride in our products and we take pride in keeping you happy.  If you are unsatisfied with your item for any of the reasons listed below, you may return your items upon verification with our customer service team within 30 days of shipment. The refund will reflect in your account within 5 to 10 business days.
The following items are allowed for refund:

1.    Items that are intact, unused, and in their original packaging.  The items must be confirmed as having been returned.

This includes having received the wrong item. If your received the wrong item, we will ship the correct item at no additional cost.

This excludes Free gifts or promotional items with retail value.  Shipping and handling charges applied to Free or deeply discounted promotional products. These products are non-refundable.

The following items are eligible for a partial refund of 50% with another 50% coming in store credit:

2.    Items that have been opened and used lightly with photo verification that it did harm your skin. This absolutely must be confirmed by our customer care team.
*Please note that our customer care team absolutely must confirm this or it will be considered ineligible for a refund.

Please contact us at: onaturals@onaturals.com